Everyday the internet is full of blog posts that explain carefully and in detail what to say and what not to say. Among the most common suggestions when dealing with customers are: Continue reading…

Everyday the internet is full of blog posts that explain carefully and in detail what to say and what not to say. Among the most common suggestions when dealing with customers are: Continue reading…
Chat is not for everyone. Interacting through short bits of text might be perfectly all right for young people and millenials, but it’s certainly NOT the first media that most people over 35 would choose to use. The problem with chat however isn’t just age or habit. Continue reading…
Marketers CLAIM they are “exceeding expectations”… but customers are clearly expecting something entirely different and are more often than not surprised, but in a negative way. If so many companies are going “the extra mile”, how come over there there’s no traffic at all? What exactly IS this mythical “extra mile” of customer care?
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Live chat is, by far, the easiest way to tackle live service. There are a number of reasons that make it a great tool for companies: Continue reading…
How many times you have heard the motto “the customer is always right”? I bet a lot.
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Several high-profile companies have so far tapped into the unique benefits of geo-targeting – an advance in marketing that is enabling brands to directly target customers with news and offers via their mobile phones, as well as gauge their precious shopping habits and preferences. Continue reading…
Whatever you do and however you do it, you know that you will have to deal with your customers to realize if you did it right. Who better than those who use your product or service can tell you if it works?
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Everyday a consumer’s shopping experience becomes more mobile, social and visual, reason why more and more businesses are expanding online and almost any product or service is available via a click or a swipe.
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Choosing the right software for your business is not easy, that’s why we asked our friends at Software Advice to answer a few questions about this topic.
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