Everyday the internet is full of blog posts that explain carefully and in detail what to say and what not to say. Among the most common suggestions when dealing with customers are: Continue reading…
The first rule while chatting with customers? Sound human!
The problem with chat
Chat is not for everyone. Interacting through short bits of text might be perfectly all right for young people and millenials, but it’s certainly NOT the first media that most people over 35 would choose to use. The problem with chat however isn’t just age or habit. Continue reading…
Why customer care should be your first priority on social media channels
From mindless enthusiasm to exaggerated fear: a brief history of customer care & social media
What if the not-so-crowded “extra mile” of customer care was actually a state of mind?
Marketers CLAIM they are “exceeding expectations”… but customers are clearly expecting something entirely different and are more often than not surprised, but in a negative way. If so many companies are going “the extra mile”, how come over there there’s no traffic at all? What exactly IS this mythical “extra mile” of customer care?
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The truth about live chat support: good for whom?
Companies dig chat: it’s the most practical live channel for customer care!
Live chat is, by far, the easiest way to tackle live service. There are a number of reasons that make it a great tool for companies: Continue reading…
Is the customer always right?
How many times you have heard the motto “the customer is always right”? I bet a lot.
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The Art Of Geo-Targeting (And Whether It Could Work For You)
Several high-profile companies have so far tapped into the unique benefits of geo-targeting – an advance in marketing that is enabling brands to directly target customers with news and offers via their mobile phones, as well as gauge their precious shopping habits and preferences. Continue reading…
Why is customer feedback so important to improve your business?
Whatever you do and however you do it, you know that you will have to deal with your customers to realize if you did it right. Who better than those who use your product or service can tell you if it works?
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5 Tips to Improve your Ecommerce Website
Everyday a consumer’s shopping experience becomes more mobile, social and visual, reason why more and more businesses are expanding online and almost any product or service is available via a click or a swipe.
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Do you need a help desk software? A few tips from Software Advice
Choosing the right software for your business is not easy, that’s why we asked our friends at Software Advice to answer a few questions about this topic.
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