livechat infographic

INFOGRAPHIC: Who’s afraid of live chat?

Thinking about using live chat as a customer service channel? Wondering if it could be the right choice for your business?

Well, according to this report from help desk system recommendation and research company, Software Advice, there are at least a couple of things you should consider before getting started with live chat support. On the internet everyone use it… but some clients like it more than others, and, when dealing with certain issues, chat might become pretty difficult to handle: is it really worth the trouble?
Continue reading…

deskero cloud software

Cloud software infographic: living in the cloud

The cloud is definitely rising.

A report from software recommendation and research company, Software Advice, shows that companies do not want on-premises software anymore: they are more expensive, more difficult to manage and way less adaptable. On the other hand, cloud software has constantly risen, thanks to its ease of implementation (say bye bye to all those IT expenses) and attractive pricing.
Continue reading…