In order to help you offer a better service to your customers, we introduced a new useful feature: internal agents!
We realized that you might need to give access to Deskero to administrative staff, coordinators and other staff members, which supervise the work and help other agents to solve the requests.
They are not in close contact with the customers, so they can’t be defined as agents; that’s why we conceived this kind of access that is free to all subscribers to Power Plan.
What can internal agent do?
- Edit a ticket (change details and property)
- Add attachment in a ticket
- Insert notes in a ticket
- Access to reports
- Access to knowledge base
- Chat with agents
What are you waiting for? Take advantage of the offer for Power Plan subscribers: for every agent you need, we will give you an internal agent for free!