“Don’t mistake activity with achievement.” – John Wooden
We spend most of our working life multi-tasking activities where we measure our success from the quantity of work we do. We stack phone calls, meetings, events all on top of one other.
But true customer care has very little to do with “quantity”: to achieve it means to create an authentic bridge between human beings, to get in touch with them in a unique and personal way.
To become truly successful in our customer care, we must redefine our idea of success.