old wisdom new customers

Old wisdom for new customers: John Wooden

“Don’t mistake activity with achievement.” – John Wooden

We spend most of our working life multi-tasking activities where we measure our success from the quantity of work we do. We stack phone calls, meetings, events all on top of one other.

But true customer care has very little to do with “quantity”: to achieve it means to create an authentic bridge between human beings, to get in touch with them in a unique and personal way.

To become truly successful in our customer care, we must redefine our idea of success.

 

John-Wooden-Deskero-Pinterest

Tweet about this on TwitterShare on FacebookShare on LinkedIn

Leave a Reply

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>