“Don’t mistake activity with achievement.” – John Wooden
Old wisdom for new customers: John Wooden
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Weekend reads: best links of the week
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In search of meaningful – Seth Godin
The truth about live chat support: good for whom?
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Companies dig chat: it’s the most practical live channel for customer care!
Live chat is, by far, the easiest way to tackle live service. There are a number of reasons that make it a great tool for companies:
Old wisdom for new customers: Albert Einstein
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“The question “Why?” in the human sphere is easy to answer: to create satisfaction for ourself and for other people.” – Albert Einstein
Old wisdom for new customers: John Ruskin
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“Quality is never an accident. It’s always the result of intelligent effort.” – John Ruskin
Optimize Your Customer Service Knowledge
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When customers reach out to a customer service, they expect to get answers. They might have dealt with the problem for 10 minutes or 3 hours, but they understood that the solution was out of their knowledge base, and that’s why they are asking for help.
Is the customer always right?
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How many times you have heard the motto “the customer is always right”? I bet a lot.
The Art Of Geo-Targeting (And Whether It Could Work For You)
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Several high-profile companies have so far tapped into the unique benefits of geo-targeting – an advance in marketing that is enabling brands to directly target customers with news and offers via their mobile phones, as well as gauge their precious shopping habits and preferences.
Why is customer feedback so important to improve your business?
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Whatever you do and however you do it, you know that you will have to deal with your customers to realize if you did it right. Who better than those who use your product or service can tell you if it works?
5 Tips to Improve your Ecommerce Website
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Everyday a consumer’s shopping experience becomes more mobile, social and visual, reason why more and more businesses are expanding online and almost any product or service is available via a click or a swipe.
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