The 2th October a very interesting book will be published.
Live chat has become one of the most popular tools for providing support and engaging with customers. It combines the immediacy of support over the phone with the flexibility of email and instant messaging. But, a proper integration of live chat into a website requires more than simply copying the script.
Good news for all Deskero customers!
We are pleased to announce the first official release of a Deskero extension for Magento.
The Deskero team is pleased to announce the first official release of a Deskero WordPress plugin for customer care.
I recently stumbled on this pretty interesting article which offers plenty of good reasons for bringing customer care on social networks.