Customer service should be the most natural part of any business. If you sell a product or a service that people want, the least you can do is to try to make these people happy.
How can you do that? It’s easier than you think! There is nothing mysterious or difficult in great customer service. All you have to do is to try to follow some simple rules and, the most important thing, you always have to maintain a certain level, because one mistake might can you money and reputation.
But don’t worry, customers are still so used to crappy customer service that is not very hard to impress them!
1. Ask and listen
The better way to understand what customers need is to ask them and listen carefully on what they have to say.
2. Don’t forget your manners!
Unfortunately, I’ve often experienced bad customer service because of not very polite employees. Never ever forget to say please and thank you! It’s something that people notice!
3. Talk like a real person
Don’t limitate yourself in answering with preset answers. People notice if you answer like a robot and that doesn’t make them feel special, of course.
And never forget that your clients are the lifeblood of your company, do not disappoint them!