When customers reach out to a customer service, they expect to get answers. They might have dealt with the problem for 10 minutes or 3 hours, but they understood that the solution was out of their knowledge base, and that’s why they are asking for help.
Several high-profile companies have so far tapped into the unique benefits of geo-targeting – an advance in marketing that is enabling brands to directly target customers with news and offers via their mobile phones, as well as gauge their precious shopping habits and preferences.
When customer support first came online, it was a revolution in the service industry. The problems started emerging when companies began to scale and outsource this service. It became harder to ensure that every customer service representative (CSR) was on the same page and performing up to par.
Surprising piece of information: there is currently no existing standard for the acceptable customer service response time on social media. Bet you didn’t see that coming. There is a wall-to-wall consensus on the effective amount of weekly status updates and Tweets, but the subject of response time is still being debated in terms of comparison metrics and user expectations.
From marketing to support, every team within an organization can benefit from customer surveys. They are a quick and easy way to gather feedback on new products, recent company news, the quality of your support department, and other pertinent information.
Live chat has become one of the most popular tools for providing support and engaging with customers. It combines the immediacy of support over the phone with the flexibility of email and instant messaging. But, a proper integration of live chat into a website requires more than simply copying the script.
Over the past several years, marketers have been struggling to come up with newer, more efficient marketing techniques that would allow their brands and companies to be ahead of their competitors.
Product
Company
Support
Contacts
Social media
is a product by NABRA LTD 4-5 Gough Square, London EC4A 3DE - #06240597 - VAT 161012269
Help desk software, SaaS help desk and social media monitoring tools developed by Deskero
Terms of Service
Privacy Policy
Cookies policy