Thinking about using live chat as a customer service channel? Wondering if it could be the right choice for your business?
Well, according to this report from help desk system recommendation and research company, Software Advice, there are at least a couple of things you should consider before getting started with live chat support. On the internet everyone use it… but some clients like it more than others, and, when dealing with certain issues, chat might become pretty difficult to handle: is it really worth the trouble?
You can discover it for yourself with our infographic!