Survey: The Best ‘Tone’ for Email Customer Support
A super interesting survey, dealing with a tough subject: how “casual” you should sound while dealing with customers?
Weekend reads: best links of the week
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Weekend reads: best links of the week
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The To-Do List: You’re Doing It Wrong. Here are 5 Alternatives
Weekend reads: best links of the week
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In search of meaningful – Seth Godin
Why should a company “waste” time with social networks?
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I recently stumbled on this pretty interesting article which offers plenty of good reasons for bringing customer care on social networks.
Marketing vs. Customer care
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Last night I was checking out an interesting overview on the state of social customer care when I read a consideration that hit me as terribly true:
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