Deskero Blog Customer care, made easy


Acceptable Customer Service Response Time in Social Media

customer service response time

Surprising piece of information: there is currently no existing standard for the acceptable customer service response time on social media. Bet you didn’t see that coming. There is a wall-to-wall consensus on the effective amount of weekly status updates and Tweets, but the subject of response time is still being debated in terms of comparison metrics and user expectations.

9 Live Chat Tips from the Experts at Zopim

live chat tips

Live chat has become one of the most popular tools for providing support and engaging with customers. It combines the immediacy of support over the phone with the flexibility of email and instant messaging. But, a proper integration of live chat into a website requires more than simply copying the script.

Deskero Blog Customer care, made easy

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