Everyday the internet is full of blog posts that explain carefully and in detail what to say and what not to say. Among the most common suggestions when dealing with customers are:
What if we cut the crap out while writing to customers?
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Why customer care should be your first priority on social media channels
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From mindless enthusiasm to exaggerated fear: a brief history of customer care & social media
What if the not-so-crowded “extra mile” of customer care was actually a state of mind?
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Marketers CLAIM they are “exceeding expectations”… but customers are clearly expecting something entirely different and are more often than not surprised, but in a negative way. If so many companies are going “the extra mile”, how come over there there’s no traffic at all? What exactly IS this mythical “extra mile” of customer care?
Is the customer always right?
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How many times you have heard the motto “the customer is always right”? I bet a lot.
Three tips on how to get to know your customers better
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Some of your customers might be fine with seeing your company as just a place where they spend their money. But others, a lot of them, respond best to a two-way relationship.
Customer Service: predictions for 2014
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A new year means new life and new beginnings and also many predictions about what to expect in the months ahead.
10 things you shouldn’t say to your customers
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One of the reasons customers leave a company is that they feel they’ve been treated rudely or with indifference. Most of them don’t tell you that they are offended or bothered by what was said, they just never come back.
10 inspirational quotes about customer service
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The new year has come, the holidays are over and we are ready to get back to work, more inspired than ever! And you? Are you ready to get back behind your desk?
Rocking customer care during the holidays
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Just a few days to Christmas and companies, both online and offline, are flooded with messages of their customers busy buying the last gifts.
3 Tips on How to Make Online Customer Support Personal
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When customer support first came online, it was a revolution in the service industry. The problems started emerging when companies began to scale and outsource this service. It became harder to ensure that every customer service representative (CSR) was on the same page and performing up to par.
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