A new year means new life and new beginnings and also many predictions about what to expect in the months ahead.
Customer Service: predictions for 2014
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10 things you shouldn’t say to your customers
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One of the reasons customers leave a company is that they feel they’ve been treated rudely or with indifference. Most of them don’t tell you that they are offended or bothered by what was said, they just never come back.
10 inspirational quotes about customer service
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The new year has come, the holidays are over and we are ready to get back to work, more inspired than ever! And you? Are you ready to get back behind your desk?
3 Tips on How to Make Online Customer Support Personal
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When customer support first came online, it was a revolution in the service industry. The problems started emerging when companies began to scale and outsource this service. It became harder to ensure that every customer service representative (CSR) was on the same page and performing up to par.
Acceptable Customer Service Response Time in Social Media
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Surprising piece of information: there is currently no existing standard for the acceptable customer service response time on social media. Bet you didn’t see that coming. There is a wall-to-wall consensus on the effective amount of weekly status updates and Tweets, but the subject of response time is still being debated in terms of comparison metrics and user expectations.
5 Must-Have Questions for Your Survey
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From marketing to support, every team within an organization can benefit from customer surveys. They are a quick and easy way to gather feedback on new products, recent company news, the quality of your support department, and other pertinent information.
9 Live Chat Tips from the Experts at Zopim
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Live chat has become one of the most popular tools for providing support and engaging with customers. It combines the immediacy of support over the phone with the flexibility of email and instant messaging. But, a proper integration of live chat into a website requires more than simply copying the script.
Deskero extension for Magento now available!
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Good news for all Deskero customers!
We are pleased to announce the first official release of a Deskero extension for Magento.
Is Customer Service Trumping Marketing?
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Over the past several years, marketers have been struggling to come up with newer, more efficient marketing techniques that would allow their brands and companies to be ahead of their competitors.
WordPress plugins for customer care: Deskero
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The Deskero team is pleased to announce the first official release of a Deskero WordPress plugin for customer care.
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