
An infographic that explains why it's essential to bring your customer care onto your client’s smartphones: apps are quickly becoming an independent channel that no company can ignore anymore.
The cloud is definitely rising. A report from software recommendation and research company, Software Advice, shows that companies do not want on-premises software anymore: they are more expensive, more difficult to manage and way less adaptable. On the other hand, cloud software has constantly risen, thanks to its ease of implementation (say bye bye to all those IT expenses) and attractive...