Deskero Blog Customer care, made easy

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What’s the point of having a strategy?

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strategy

What strategy is NOT.
Despite all the constant reminders on how essential it is to have a well defined strategy to deal with customer issues, very few companies are actually able to nail it down. A lot of customer care departments think of strategy as a marketing gimmick that will only have them waste time.

Deskero Blog Customer care, made easy

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