Everyday a consumer’s shopping experience becomes more mobile, social and visual, reason why more and more businesses are expanding online and almost any product or service is available via a click or a swipe.
Choosing the right software for your business is not easy, that’s why we asked our friends at Software Advice to answer a few questions about this topic.
One of the reasons customers leave a company is that they feel they’ve been treated rudely or with indifference. Most of them don’t tell you that they are offended or bothered by what was said, they just never come back.
Just a few days to Christmas and companies, both online and offline, are flooded with messages of their customers busy buying the last gifts.
When customer support first came online, it was a revolution in the service industry. The problems started emerging when companies began to scale and outsource this service. It became harder to ensure that every customer service representative (CSR) was on the same page and performing up to par.
From marketing to support, every team within an organization can benefit from customer surveys. They are a quick and easy way to gather feedback on new products, recent company news, the quality of your support department, and other pertinent information.
Live chat has become one of the most popular tools for providing support and engaging with customers. It combines the immediacy of support over the phone with the flexibility of email and instant messaging. But, a proper integration of live chat into a website requires more than simply copying the script.
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