“When people talk, listen completely. Most people never listen.”
Ernest Hemingway
Friendly reminder: thinking about what to say isn’t listening, looking for the solution on the knowledge base isn’t listening, talking to you colleague while on the phone isn’t listening.
The goal of Easydom is to transform domotics and home automation into a simple and manageable technology that everyone can use in everyday life.
To render such an innovative technology easy to use is not a simple task, and this is why the starting point for Easydom has always been attentive and dedicated listening to all customers and their needs.
”It is wise to direct your anger towards problems – not people; to focus your energies on answers – not excuses.”
William Arthur Ward
Survey: The Best ‘Tone’ for Email Customer Support
A super interesting survey, dealing with a tough subject: how “casual” you should sound while dealing with customers?
From mindless enthusiasm to exaggerated fear: a brief history of customer care & social media
“Those who are unhappy have no need for anything in this world but people capable of giving them their attention.”
The To-Do List: You’re Doing It Wrong. Here are 5 Alternatives
Creating a great interface for a great software
When designing Deskero, we wanted our interface to be both esthetically beautiful and utterly simple to use, so that customers and agents really feel at home.
“It is no use saying, ‘We are doing our best.’ You have got to succeed in doing what is necessary.”
Winston Churchill
Marketers CLAIM they are “exceeding expectations”… but customers are clearly expecting something entirely different and are more often than not surprised, but in a negative way. If so many companies are going “the extra mile”, how come over there there’s no traffic at all? What exactly IS this mythical “extra mile” of customer care?
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