To celebrate the release of our brand new app, we put together this little infographic that gives you some pretty good reasons to bring your customer care onto your client’s smartphones.
Long from being a passing fad, smartphones are here to stay and to change the way customers interact with brands forever. Not only do more and more people own a smartphone device, and constantly use apps throughout the day, but smartphone people are also extremely devoted to their tool: 91% of smartphone users keep it at arm’s reach 24/7!
This is why apps are quickly becoming an independent channel that no company can ignore anymore.
